America’s electronic commerce giant, Amazon is facing some heat from its customers over the issue of covers that it is selling for its e-reading device – Kindle. The Amazon Kindle is a series of e-readers designed and marketed by Amazon.com. This device allows the consumers to browse, buy, download and read e-books, newspapers and other forms of content via the Kindle store.
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Users have reportedly complained that the non-lighted Kindle leather cover is slowing down the device and is also causing it to reboot on its own. However, the more expensive cover isn’t giving any trouble to the users. Many have speculated that the metal hooks on the non-lighted cover is the root cause of the issue as the metal hooks conducts electricity and power the non-lighted cases. The non-lighted ones have not had any such issues so far and it is also unknown whether the company uses the same metal hooks for the more expensive covers.
But the good news for the customers of Amazon Kindle is that the company has acknowledged the problems with the non-lighted covers and they have assured their users that they will look into the matter with all seriousness.
In the meantime, they will also honor return or exchange requests of the customers who bought the non-lighted covers and are facing difficulties. Moreover, they have also promised a full refund for those customer who want their money back and it is irrespective of the time frame when the cover was purchased.
It is also worth noting that tech giant Amazon was involved in a class action law suit when a customer
Kindle Tech Support
sued the company for 5 million dollars on the very same issue of Kindle covers. The issue that time was with the covers of the second-generation kindle. Some of the users of the device had complained that the metal hooks, used to hold the Kindle in one place, were crushing the Kindle to crack where the hooks are attached to the device. To know more details about kindle fire, contact immediate to our Kindle Customer Service Phone Number to get help.
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